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Shipping & Returns

We are a UK based company and comply with UK consumer law including the Distance Selling 
Distance Selling Regulations give you the right to cancel an order and return any goods that may already 
have been dispatched, (see Returns for Refund) up to 7 days from receipt.
Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be used.
Henderson Music don't apply a separate postage charge, as the cost of postage is included in the sale price 
of an item. Therefore returns are subject to a restocking charge of 10% to cover the initial postage costs of 
sending the original item, along with the cost of restocking and processing the returned item.
Goods must be accompanied with a Completed Returns Form. available on request by e-mailing 
Postage and Delivery
UK postage is included in the prices on the website except pianos, digital pianos, church organs and other 
heavy items for which we will quote on an individual basis. We send smaller items via Royal Mail and 
larger items via a carrier. We will e-mail when your order has been shipped. Orders will usually take 2-3 
Product Availability
We try to ensure all items for sale are always instock, but sometimes an item will be out of stock. We 
will e-mail you within 24 hours and let you know if your item is out of stock with a projected dispatch 
Prices include VAT (Value Added Tax)* at the current UK rate. All prices should be listed as GBP, if you 
find anything priced wrongly please notify us using the contact page.
Goods displayed on this website should be considered as an "invitation to treat". The contract of the sale 
shall not be deemed as complete until the goods have been dispatched from our Distribution Centre.
We accept most major credit cards via Sagepay.
Credit Card Security
We take online security extremely seriously and have taken several steps to ensure that your payment 
information is processed confidentially and accurately, through Sagepay.
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are 
always aware of what information we collect, how we use it and under what circumstances we disclose it.